Due to the unprecedented nature of the COVID-19 crisis and its impact on business operations and supply chains throughout the world, effective March 23, 2020, Grainger is modifying our Returns Policy as set forth below. We appreciate your understanding and cooperation during this period.
GRAINGER 30-DAY SATISFACTION GUARANTEE:
You can return your purchase for any reason for exchange or refund up to 30 days from date of invoice. Proof of purchase from Grainger is required for all returns. Products sold on a "Final Sale" basis cannot be returned.
Final Sale Products. Products sold on a “Final Sale” basis include:
- Custom items or designated Sourced Products
- Emergency response items
- Items Marked “Non-Cancellable” and/or “Non-Returnable”
Returns Process. If you need to return an item you can ship it back to Grainger, contact us directly or drop off the product to the nearest Grainger branch location. When returning a product, please do the following:
- Carefully package the item(s) and include the packing slip with reason for return written on packing slip. If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
- Indicate whether you would like a replacement product or a credit.
- Ship the package to the nearest Grainger branch location.
- Please prepay shipping – Grainger does not accept Cash on Delivery (C.O.D.s).
- For assistance with returns, call Grainger Customer Care at 1-800-GRAINGER (472-4643). Or if calling from outside the U.S. (except Canada) call (608) 755-6560.
Grainger Cancellation Instructions. Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. If you no longer need an item in your order, please return it.
Product returns on defective items after 30 days: please see Grainger’s Limited Warranty for Customers.